Privacy Policy
Last Updated On: July 3rd, 2026
Introduction
Welcome to Nexaloom("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment booking platform (the "Service").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
Information We Collect
Personal Information You Provide
When you use our Service, we may collect the following personal information:
Account Information: Name, email address, phone number, password
Profile Information: Profile picture, biographical information, business details
Appointment Details: Date and time preferences, service selections, special requests or notes
Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
Communications: Messages sent through our platform, customer support inquiries
Information Collected Automatically
When you access our Service, we automatically collect certain information:
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent on platform, clickstream data
Location Information: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To facilitate appointment bookings, send confirmations, and manage your account
Communications: To send appointment reminders, updates, and respond to your inquiries
Payment Processing: To process transactions and prevent fraudulent activity
Platform Improvement: To analyze usage patterns, improve functionality, and develop new features
Customer Support: To provide technical support and resolve issues
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Marketing: To send promotional materials and updates (with your consent where required)
How We Share Your Information
We may share your information in the following circumstances:
Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, communications delivery, and error monitoring. A full list of the third-party providers we currently use, the purpose of each, and the data they receive is set out in the “Third-Party Service Providers” section below.
Business Partners: With businesses you book appointments with through our platform
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to share your information
Protection of Rights: To protect our rights, property, or safety, or that of our users or others
We do not sell your personal information to third parties.
Third-Party Service Providers
We use a number of third-party providers (“subprocessors”) to operate the Service. These providers process personal information only on our instructions and under contractual terms consistent with UK data protection law. The providers we currently use are:
Payments & Billing
Stripe, Inc. — Payment processing for bookings and purchases made through businesses on our platform (via Stripe Connect), and billing for Nexaloom subscription plans
Data shared: Name, email address, billing address, payment card details, transaction dataPaystack — Payment processing
Data shared: Name, email address, payment card details, transaction dataRevenueCat, Inc. — Management of mobile in-app subscriptions
Data shared: Customer identifiers, subscription status and purchase history
Communications & Marketing
Knock Labs, Inc. — Orchestration and delivery of transactional email, SMS, and push notifications (e.g. booking confirmations and reminders)
Data shared: Name, email address, phone number, device push tokens, notification contentKlaviyo, Inc. — Marketing automation, where the business you interact with has connected their Klaviyo account
Data shared: Email address, first and last name, phone number, and commerce events such as carts, checkouts, and orders
Google & Apple Services
Google Cloud Storage (Google LLC) — Storage of files and photos uploaded to the Service
Data shared: Uploaded files, including profile pictures and photosSign in with Google / Sign in with Apple — Optional account authentication
Data shared: Basic profile information (name, email address) received from Google or Apple when you choose to sign in with themGoogle Calendar API — Synchronising bookings with connected Google Calendars
Data shared: Booking details (dates, times, service and attendee information) for users and businesses who connect their calendarGoogle Business Profile API — Fetching and responding to Google reviews for connected businesses
Data shared: Review content and business profile information
Monitoring & Infrastructure
Sentry (Functional Software, Inc.) — Application error monitoring and diagnostics (EU data region)
Data shared: IP address, browser and device information, request data, and user identifiers associated with an errorBetter Stack (Logtail) — Production log management
Data shared: User and organisation identifiers, IP addresses, browser user agents
We keep this list under review and will update this Privacy Policy when we add or replace providers that process personal information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have the following rights:
Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to processing of your information
Withdraw Consent: Withdraw consent for processing where we rely on consent
Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at hello@nexaloom.co.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may limit your ability to use certain features of our Service.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Some of the providers listed above are located outside the United Kingdom, including in the United States. Where your personal information is transferred outside the UK, we ensure an appropriate safeguard is in place, such as the UK Government’s adequacy regulations, the UK Extension to the EU–US Data Privacy Framework, or the UK International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses. You can contact us at hello@nexaloom.co for more information about the safeguards applied to a specific transfer.
Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Nexaloom Ltd
Email: hello@nexaloom.co
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
ICO Registration Reference: ZC172477
